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If you don't find an answer to your question here, call us at 800-738-0630 or click on Contact Us.  We'll be more than happy to give you the answers you need.
When should I call A+ Moving & Storage?
How long does A+ Moving and Storage need for an in-home estimate?
What are my responsibilities?
How long will A+ take to pack my goods?
Suppose I pack myself?
So what can or can't I take with me?
My household goods are going into storage. Is there anything I need to do?
What steps do I need to take once my household goods have arrived at my new location?
How are my household goods covered during the relocation?
What types of valuation are available?
Are there any items not covered by Valuation?
When should I call A+ Moving & Storage?
If you're moving locally and you need to move today, we can probably do that. If you're moving within the state or out of state and you require a written in-home estimate, you should call about 2 to 3 weeks before your move, especially in the summer months. We generally ask you to give us as much notice as you can. To get the process started today give us a call at 800-738-0630 or submit a Request An Estimate form.

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How long does A+ Moving and Storage need for an in-home estimate?
Typically, no more than an hour.

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What are my responsibilities?
To be brief, Be present during the packing of your belongings. Take personal responsibility for jewelry and other high value items. Check and sign the inventory of your belongings. Ensure that no prohibited items are packed.

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How long will A+ take to pack my goods?
Every home is different, but we can normally pack a home in 1-2 days.

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Suppose I pack myself?
Why not? But be aware of the potential problems. For instance, valuation coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged.

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So what can or can't I take with me?
Generally speaking, dispose of all flammable items, liquids, foods and other items that should not be shipped. Anything that can deteriorate should not be shipped. If you have a question about something, gives a call at 800-738-0630.

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My household goods are going into storage. Is there anything I need to do?
Before the moving team arrives, place any “to-be-stored” items in a separate area (unless everything is being stored). This will eliminate any potential confusion for you and the moving team. Do not put items in storage that you may need before the final delivery of your household goods. Examples of such items include passports, tax records, birth certificates, and winter/summer clothes. Please keep the following in mind if your household goods are going to be stored for any length of time: A+ Moving & Storage offers crated storage services in our climate controlled warehouse. Our state-of-the-art surveillance system provides 'round the clock protection from fire and theft. For more information on our storage services call us at 800-738-0630.

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What steps do I need to take once my household goods have arrived at my new location?
STEP ONE Before they arrive, try to have a written layout or mental picture of where you would like your furniture placed. The moving team will be relying on you for guidance in this area. STEP TWO Say Hello! to your moving team STEP THREE While items are being brought into your new home, you are responsible for checking off each item on your inventory sheet to make sure you have received all of your belongings. STEP FOUR When the moving team is finished unloading and unpacking, the driver will ask you to sign for the receipt of your goods and for any unpacking or additional services that may have been performed.

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How are my household goods covered during the relocation?
Your household goods are covered under the term of “valuation.” Valuation is not insurance, nor an insurance policy, but instead an agreement between you and A+ Moving & Storage as to our liability for lost or damaged articles. Our liability is essentially limited to the time that the items are in our care and custody.

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What types of valuation are available?
Standard Protection – A+ Moving & Storage must offer this basic level of protection to you. There is no cost to you. If chosen, the maximum amount our liability is $.60 per pound, per article. The amount that would be paid to you is determined by the weight of the damaged article x $.60 per pound. This type of coverage may or may not cover the cost of repair or replacement. Other types of valuation available include Declared Value Protection and Full Value Protection.

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Are there any items not covered by Valuation?
Yes, items that exclude carriers from being liable for loss or damage are as follows: Hazardous Materials: This includes items that are flammable, corrosive, or explosive, batteries, paint thinner, paint, kerosene, bleach, motor oil, cleaning solvents, fertilizer, and ammunition Perishables: Food, plants, or living things that could die or spoil during transportation, frozen foods, potted and other plants, and open produce. Personal Items/Sentimental Value: These items can be very difficult to replace and can create problems should your shipment be delayed. These can include address books, airline tickets, professional files, car keys, checkbooks, and school records. High Value Items:Currency, Coin/Stamp Collections, Jewelry, Securities Stocks/Bonds, Precious Stones/Metals. If items that classify as “High Value” must be shipped, you must clearly state them on the form, “Statement of Customer Responsibilities, Inventory of High Value Items.” You and the operator transporting your shipment must sign this form. Please be sure to advise the operator of your intention to ship such items, not doing so can result in a potential claim being delayed or even denied.

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